TigerGraph provides support for TigerGraph Cloud for customers with non-free-tier clusters. For more information on TigerGraph’s support policy, visit our support policy page.

You can submit a support ticket in the TigerGraph Cloud portal or by email.

1. Submit a support ticket

Click on the question mark icon in the upper right corner of the screen and select Support from the drop-down menu.

This takes you to TigerGraph’s support platform, where you can submit support tickets.

If you don’t already have an account, you can create one following the instructions on the page. if you already have an account, log in and click Submit a request to submit a support ticket.

2. Follow up on your ticket

If you have a paid subscription with TigerGraph, a support representative will be reviewing your request and will send you a personal response (usually within 24 hours). You can follow up on your ticket on the Zendesk platform.